Satisfaction & Return Policy
All of our products are new in box and fully guaranteed by the manufacturer. The complete warranty is included with most GPS product for sale at DigiNetLink.com GPS Online Store. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth by the manufacturer, in most cases up to one year.
We want your complete satisfaction. We want your business again and that of your friends.
If you are unsatisfied with your purchase, you may return it within 30 days of the purchase. This will begin from the date of receipt until the postmarked date of your return package(s). We will credit your credit card with the purchase price, excluding shipping and handling charges and there will be minimum 15% restocking fee on all products sold on www.DigiNetLink.com website (this return policy does not cover purchases made thru other websites) if returns are received. We only ask that you return the item in new condition, in original undamaged packaging, and with all all packaging materials, inserts, warranty cards, manuals, CD ROM, and accessories. For this reason, units that have been installed, severely scratched, abused, or that are missing the original UPC code on the box will NOT be accepted for return or credit and must be returned directly via the manufacturer. In addition, any or software, including pre-programmed datacards, that have been opened can only be returned directly to the manufacturer. Any discrepancies could result in a delay or partial forfeiture of your credit. No circumstances will a refund be granted after that time.
If package is returned back to us due to non delivery, customer didn’t pickup the package or abandoned it, change mind after shipped or non sufficient address provided by the customer the item will be subject to 15% restocking fee as well and minus s/h fee. Shipping, handling and insurance charges are not refundable for any reason.
Please do not tape or write anything on the item or the package! Before you send merchandise back, please be sure to check that you have not left any of your own memory cards or other accessories in the unit.
Package(s) received after 30 days will be returned to the customer and freight (all costs involved) will be billed to the customer's credit card. If package is returned back to us due to non delivery ( customer didn’t pickup the package or abandoned it) or non sufficient address provided by the customer the item will be subject to 15% (up to 100% if total damage) minimum restocking fee as well.
Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing or damaged items. If your package arrived open please check contents before you accept the package. Make delivery personnel know of any problems.
PLEASE NOTE:
All software and memory cards are not returnable or refundable. Sealed accessories once unsealed and installed are NOT returnable or refundable.
All returns must have a RMA number for processing or they will not be accepted or minimum 25% restocking fee will apply. A confirmation will be sent via e-mail. All return package(s) must clearly display this RMA number on the receipt of the package(s). All returns are subject to a 15% minimum re-stocking fee based on the product condition.
PLEASE NOTE:
If a product is being returned it must be in the same condition that was stated on the RMA email form. If the product received is incomplete, missing parts, scratched, heavy used, abused or damaged (in ways not identified in the RMA), DIGINETLINK reserves the right to refuse crediting the customer's account and the product will be returned to the customer or it will be subjected to minimum 25% (up to 100% if total damage) re-stocking fee based on the product condition. Freight and all cost associated with the return will be billed to the customer's credit card. DIGINETLINK is not responsible for products that are damaged due to poor packaging or lost shipments. If your product arrived damaged in transit, it is best to contact us and the freight carrier. Please inform DIGINETLINK of such shipping problems. Once you accept the package, DIGINETLINK will no longer be responsible for its condition.
Exceptions:
For TomTom, Garmin, and Mio products, please contact the manufacturer directly for first-tier support and exchange.
Software, Screen Protector, PDA, and bundle packages with PDA or software are NOT eligible for refunds. Exchange for the same item only. If the part of the bundle package is returned, the remaining parts will be charged at the full price.
RMA Instructions:
1. All merchandise returned for credit, repair, or exchange must have a Return Material Authorization (RMA) number. 25% minimum restocking fee will be charged for returns without RMA number.
2. Please obtain a RMA number at support@diginetlink.com before returning any item. When requesting a RMA number, please state your order number, the product you wish to return along with S/N number and the reason for return. We will only accept returns which have an RMA number.
3. Please print the RMA number clearly on the return label to avoid any delay in processing.
4. All returned merchandise must be shipped freight prepaid. Products must be received within 15 days (US) or 25 days (international) of the RMA issuance date. 5. Please return item via trackable (delivery / signature confirmation, etc) method, DigiNetLink.com will NOT be responsible for shipment lost during return process. 6. Once the returned merchandise is received, we will promptly replace (may take up to 14 business days and warranty RMA may take up to 45 business days) any defective merchandise or exchange with items of the same value if the original product is no longer available. When returning an item, please do not initiate a chargeback with your credit card company.
We will credit your card for your return within 10 business days, and a chargeback will only delay processing of your return. We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards. 7. Non warranty RMA will take about 7-14 business days to process and warranty RMA may take up to 45 business days. Replacement package will be returned via USPS mail.
8. Please do not tape or write anything on the item or the package! Before you send merchandise back, please be sure to check that you have not left any of your own memory cards or other accessories in the unit.
9. Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your DigiNetLink Return Policy. Products that are returned to DigiNetLink with a missing, damaged or altered serial number will be refused RMA service and returned to you.
10. All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
11. PLEASE NOTE: The product you returning MUST be in the same condition that was stated on the RMA email. If the product received is incomplete, missing parts, scratched, heavy used, abused, damaged or modified in any way, DIGINETLINK.com reserves the right to refuse crediting the customer's account and the product will be returned to the customer at theirs expenses or it will be subjected to 25% - 100% re-stocking fee based on the product condition. Freight and all cost associated with the return will be billed to the customer's credit card.
12. All Packages are inspected for damage before they ship from our warehouse. DIGINETLINK.com is not responsible for products that are damaged due to poor packaging or lost shipments. If your product arrived damaged in transit, it is best to contact us and the freight carrier. Please inform DIGINETLINK of such shipping problems. Once you accept the package, DIGINETLINK.com will no longer be responsible for its condition.
13. Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to DigiNetLink.com.
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