Return to Help Index
My Account
Order Change / Cancellation
 
Orders CAN be cancelled within 24 hours. However, if our billing department processed the order (it means your credit card was charged) but not shipped yet you will be notified about it and a cancellation fee of 5% will be deducted from the total paid if order will be refunded. If order was shipped at the time you requested the cancellation (you will receive delivery confirmation/tracking number) then it CANNOT be cancelled and only return policy can apply here. Please be certain when you place an order.
 
If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing/cancellation cost.

If the order payment was through check or money order, we will refund you by check after 21 business days following the receipt of your check or money order.

We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.
Order Verification / Fraud Prevention
  All orders placed through DigiNetLink.com are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information.

In order to guard against fraudulent activity, DigiNetLink.com must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file). Incorrect information will cause a delay in the processing time.

If your shipping address is different than you're billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address. Informing your credit card bank about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process.

If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your shopping cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
 
If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.
Please check your order as soon as it is received.  We allow only 48 hours from time of delivery to make any claims for missing, damaged or wrong items.  If your package arrived open please check contents before you accept the package.  Make delivery personnel know of any problems.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. We usually ship within 24 hours once the order is received and payment is processed, when there is a high demand on the item it might take up to 5 business days to process and ship the order.